Customer Service

Brield offers unparalleled customer service. Our commitment to our customers shines through each interaction we made with our customers. We won’t rest until our customers are 100% satisfied, and we won’t back down from traveling the extra mile to ensure our customers are truly taken care of. We take great pride in our customer service team. They go above and beyond their call of duty to ensure each of our customers is satisfied and taken care of. Our relationships with our customers are more like a partnership. We are on this journey together. Your business success means continued business for us. When our goals are so closely aligned, no wonder everyone comes out a winner from this partnership. Our comprehensive service, world-class customer service, competitive rates, personalized attention and ability to customize any plan make us uniquely qualified to serve any business.

Our customer service team embodies what it takes to be a true advocate for our customers. They go out of their way to ensure all clients’ concerns are addressed. If there is anything you need or any issue that you are struggling with, simply pick up the phone and call us so we can make things right for you.

All our business accounts are assigned with two dedicated customer service representatives. Consider them an integral part of your team. These dedicated resources are essentially working for you. They are your point of contact with Brield and they will make certain that all your concerns and questions are taken care of in a professional and timely manner.

As a company, we don’t spend on traditional marketing and advertisement, yet our customer base has grown steadily over the years. Most of our growth has been from referrals and word of mouth. This is a true testament to customer satisfaction we have managed to maintain over many years.

Our IT department is integrated with every facet of our business and closely monitors security and external intrusions around the clock. In the rare occurrence that there is even the slightest of blips, they identify it before it turns into an actual problem. By nipping problems in their buds, we save time, money and larger headaches.

You can speak to an actual person from our team via phone, unlike many of our competitors can offer. If you need to contact after hours, online chat, email or fax will be returned the following business day.

Brield is a real pleasure to work with. They plan, implement and supervise the movement of goods from beginning to end. We’ve had such great feedback from clients, so we hope to do a lot more business with the order fulfillment professionals in the future. They will surely continue to impress with their availability and honesty.

Yi Hao

When you have countless deliveries per day, things can go wrong. Since working with Brield, our company hasn’t had to worry about errors. If you want to prevent a bad reputation from coming your way, I’d suggest changing 3PL providers. Brield is the only one who can reduce defects and errors in the supply chain. Always found them to be highly professional.

Herczeg Lorant

All of the representatives of Brield are courteous and answer all my questions. I hauled my first load about a year ago and I’ll continue to work with Brield because of the fantastic job they do. Many, many thanks for your time and assistance. I’m happy to see more experts in the order fulfillment sector.

Semhar Massawa

Finding a 3PL services provider like Brield isn’t easy. Their dedication, professionalism, and loyalty to clients is unique. Brield isn’t just our order fulfillment partners. We consider them to be a part of the family. Why? Because they’ve taken enough time to understand our needs and help our company grow. We look forward to many more years of doing business with them.

Charlotte Tucker

I’ve been working with Brield for a little while. I continue to do so because I see this collaboration as the key to generating awareness about my company and optimizing the supply chain. Brield has always provided valuable services, so I’ve been able to capitalize on numerous opportunities.

Marya Golubova

We’ve been working with these order fulfillment experts since the very beginning. They’ve got many new ideas and always offer new tools. Inbound shipments for warehouse are turned around efficiently and I can’t even believe how many cost savings we’ve made. Brield has been a real pleasure to work with and we won’t hesitate to use their services in the future.

Bulat Ignatieff

Our collaboration with Brield just achieved the most important objective we’ve established. More precisely, they have arrived to become our full-time order fulfillment partners and we couldn’t be happier about it. Shipping stuff overseas isn’t complicated anymore. We don’t know what Brield does, but everything runs smoothly.

Luukas Rautavaara

Brield has really helped my company reduce overall costs. We don’t know what we would have done without the order fulfillment experts. Thanks to Brield, we don’t have to explore different means of transportation or even buying warehouse space. There is no room for error when it comes to these people. After all, they are pros.

Alice Costa Alves

Brield is a great company to deal with. Not only the responses are quick, but also you have a guarantee that everything will arrive intact and unbroken. That is because the order fulfillment experts understand they have a responsibility towards the end consumers. We’re happy customers and would again use Brield with no problem.

Xian Shih

Brield has been providing our company order fulfillment services for the past year. Undoubtedly, it has been a great partnership. Brield has saved our bacon more time than we can remember. We would strongly recommend them to any company that needs an order fulfillment partner. They are the best of the best.

Ulrike Konig


Customer service at Brield is one of a kind experience. We understand you don’t necessarily call our customer service department unless something requires our undivided attention. We take all calls with the same level of professionalism and undivided attention as if it’s the only call that matters. Our trained customer support team will dedicate all their resources to get you back on track so you can get back to doing what you do best. Customer satisfaction is non-negotiable, and our agents will ensure you are truly taken care of before they hang up.

Business Hours:

Monday through Friday 9:00 AM to 5:00 PM (Pacific Standard Time)

If you have a question or need additional information, please do not hesitate to contact us.

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