Mail Forwarding: Frequently Asked Questions

Yes, Commercial Mail Receiving Agent (CMRA) is one of our core business components.

It’s fast and easy to sign up with Brield. Visit our website at Brield.com, click “Create New Account” and simply follow the prompts and provide the requested information to get started. For anyone choosing the Mail Forwarding Plan, a completed USPS Form 1583 must be submitted. A copy of this form can be found here or you can pick one up from your local post office.

USPS Form 1583 is a short, traightforward form that’s easy to fill. If you need additional help to fill this form, let us know. We are always happy to help in any way we can.

Brield abides by all local, state and federal laws. We also respect any shipping restrictions set forth by different carriers. If you have any questionable items, please check with your local authority. Brield is not responsible for packages that are confiscated by law enforcement or deemed unsafe for shipment.

You bet! Setting up your preferences is fast and easy. You can pick your forwarding options, as well as the shipping method and carrier preferences from your online customer portal. You can also set up Advanced Protocols to personalize your forwarding experience even more.

Use the address we provided to receive mail or packages. Use it for online shopping, or have your subscriptions delivered, share your address with your colleagues to receive business correspondence. You can use your address for mail, packages, or a combination of both. Feel free to use the address in any way you see fit.

Simple typos of names should not hinder deliveries. However, the wrong address may not get delivered to us. Contact your shipper or the carrier if you found the shipping address is grossly incorrect.

Yes, our support staff are available during regular business hours and can be reached via email, phone, and online chat.

When you set up your account, you will get to select a username and password. Use this username and password to log in to your customer portal. From your portal, you can view deliveries, items in transit, pay your bill, add prepaid funds to your account, see order history, and set or change your preferences. You can also report issues and contact customer service from your customer portal.

You can cancel your subscription from your portal. If you’re not 100% satisfied with our services and canceling because of that, please call and give us a chance to make things right for you. If you’re canceling for any other reason like business change, temporarily canceling service due to off-season, etc., you should be able to resume your service when you are ready to come back. All your preferences will be saved.

Yes, you are free to share the address with others as you see fit as long as you or your authorized users are not engaged in any malicious activity. Each additional person, however, must fill USPS Form 1583. You are also responsible for any and all bills occurring from the usage of your authorized users.

We will provide you with a U.S. address when you sign up for our service. Use this as your shipping address for both mail and packages. We will receive your package/mail, photograph them and upload the images to your portal so you can be in the know, and then process and ship the package/mail out to you at your desired location.

No, we do not open your packages or mail unless you explicitly ask us to do so. Some customers prefer us to open packages and inspect contents for damage and/or accuracy. In those scenarios, the package is taken to our restricted access area, opened, photographed (including contents) and repackaged in the original packaging and returned to our processing area to await customer’s instructions. Customers will receive photos of the contents in their secure online customer portal. Client privacy is very important to us, and we will do everything in our power to ensure your privacy and security are protected.

It depends on several factors: destination, a shipping method, carriers, etc. will dictate how long it takes to receive your package. Once we receive your package, we process and reship your item within 48 hours.

We use high quality imaging equipment to scan and photograph all items. We will use at least 300x300 DPI image resolution during scanning to ensure the scan is legible and the file size is manageable.

We simply discard junk mail and do not bill you for that.

No, we do not offer customer pickup at this time.

Brield is a real pleasure to work with. They plan, implement and supervise the movement of goods from beginning to end. We’ve had such great feedback from clients, so we hope to do a lot more business with the order fulfillment professionals in the future. They will surely continue to impress with their availability and honesty.

Yi Hao

When you have countless deliveries per day, things can go wrong. Since working with Brield, our company hasn’t had to worry about errors. If you want to prevent a bad reputation from coming your way, I’d suggest changing 3PL providers. Brield is the only one who can reduce defects and errors in the supply chain. Always found them to be highly professional.

Herczeg Lorant

All of the representatives of Brield are courteous and answer all my questions. I hauled my first load about a year ago and I’ll continue to work with Brield because of the fantastic job they do. Many, many thanks for your time and assistance. I’m happy to see more experts in the order fulfillment sector.

Semhar Massawa

Finding a 3PL services provider like Brield isn’t easy. Their dedication, professionalism, and loyalty to clients is unique. Brield isn’t just our order fulfillment partners. We consider them to be a part of the family. Why? Because they’ve taken enough time to understand our needs and help our company grow. We look forward to many more years of doing business with them.

Charlotte Tucker

I’ve been working with Brield for a little while. I continue to do so because I see this collaboration as the key to generating awareness about my company and optimizing the supply chain. Brield has always provided valuable services, so I’ve been able to capitalize on numerous opportunities.

Marya Golubova

We’ve been working with these order fulfillment experts since the very beginning. They’ve got many new ideas and always offer new tools. Inbound shipments for warehouse are turned around efficiently and I can’t even believe how many cost savings we’ve made. Brield has been a real pleasure to work with and we won’t hesitate to use their services in the future.

Bulat Ignatieff

Our collaboration with Brield just achieved the most important objective we’ve established. More precisely, they have arrived to become our full-time order fulfillment partners and we couldn’t be happier about it. Shipping stuff overseas isn’t complicated anymore. We don’t know what Brield does, but everything runs smoothly.

Luukas Rautavaara

Brield has really helped my company reduce overall costs. We don’t know what we would have done without the order fulfillment experts. Thanks to Brield, we don’t have to explore different means of transportation or even buying warehouse space. There is no room for error when it comes to these people. After all, they are pros.

Alice Costa Alves

Brield is a great company to deal with. Not only the responses are quick, but also you have a guarantee that everything will arrive intact and unbroken. That is because the order fulfillment experts understand they have a responsibility towards the end consumers. We’re happy customers and would again use Brield with no problem.

Xian Shih

Brield has been providing our company order fulfillment services for the past year. Undoubtedly, it has been a great partnership. Brield has saved our bacon more time than we can remember. We would strongly recommend them to any company that needs an order fulfillment partner. They are the best of the best.

Ulrike Konig
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ONE OF A KIND CUSTOMER SUPPORT

Customer service at Brield is one of a kind experience. We understand you don’t necessarily call our customer service department unless something requires our undivided attention. We take all calls with the same level of professionalism and undivided attention as if it’s the only call that matters. Our trained customer support team will dedicate all their resources to get you back on track so you can get back to doing what you do best. Customer satisfaction is non-negotiable, and our agents will ensure you are truly taken care of before they hang up.

Business Hours:

Monday through Friday 9:00 AM to 5:00 PM (Pacific Standard Time)

If you have a question or need additional information, please do not hesitate to contact us.

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